Our client, based in Bologna, Italy, faced the challenge of managing a complex supply chain that spans across Italy. With a large number of carriers and a diverse set of logistical needs.
The Foundation of Operations
The process begins the moment an order is created, recording all related events. It tracks warehouse statuses and oversees every step of transportation and delivery, ensuring each piece of data is accurately documented.
Real-Time Tracking
To achieve continuous, up-to-date tracking, VisioData integrates both the Track & Trace systems of logistics operators and a dedicated app for smaller distribution networks. This guarantees visibility regardless of the carrier’s size.
The Control Center
Our client uses a centralized tool that serves as a reference point for warehouse, logistics, and customer support teams. This solution provides real-time monitoring, enabling swift, data-driven decision-making.
Extending Visibility
Additionally, end customers can check the real-time status of their shipments through an internal portal. This transparency builds trust and significantly enhances customer satisfaction.
Data-Driven Improvements
Finally, our client delves into performance metrics to identify potential bottlenecks and areas of optimization in the supply chain. Thanks to this, they maintain a continuous improvement approach and stay at the forefront of logistics innovation.
Conclusion
Our client in Bologna has achieved unprecedented supply chain visibility. From real-time tracking to data-driven decision-making, they have all the tools needed to stand out in an increasingly competitive environment.